At AV Shop (“we”, “us”, or “our”), we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

You may return or exchange eligible products within 7 days of receiving your order. To be eligible for a return or exchange, the following conditions must be met:

a. The product must be in its original condition, unused, and with all packaging, accessories, and documentation included.

b. The product must not be a non-returnable item, such as software, digital products, or certain customized products.

c. You must provide a valid proof of purchase, such as the order confirmation or invoice.

2. Return Process

To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at [email protected] within 7 days of receiving your order, providing your order number and a detailed explanation of the issue.

b. Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the product.

c. Pack the product securely, including all original packaging, accessories, and documentation. Write the RMA number clearly on the outside of the package.

d. Ship the product to the return address provided by our customer support team. You are responsible for the cost of return shipping, and we recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund request. If your request is approved, we will process the refund within 5 business days, and a credit will be applied to your original method of payment.

Please note that shipping fees and any applicable taxes are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

We will process exchanges for items that are defective or damaged upon receipt. If you wish to exchange a product, please contact our customer support team at [email protected] within 7 days of receiving your order.

5. Late or Missing Refunds

If you have not received a refund after 10 business days, please check your bank account or credit card statement. If the refund is still not visible, please contact your bank or credit card company, as it may take additional time for the refund to be posted.

If you have followed these steps and still have not received your refund, please contact our customer support team at [email protected] for assistance.

6. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected] or by mail at RUAP, Sector 18, Uttara, Dhaka, Bangladesh.